Refund Policy

At Slim Chickens, we are committed to providing exceptional food and service to all our customers. We understand that sometimes you may not be completely satisfied with your purchase, and we want to make it right.

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through our restaurant, online ordering system, delivery services, or catering orders. Our goal is to ensure your complete satisfaction while maintaining fair and reasonable policies for all customers.

This policy applies to all purchases made at Slim Chickens locations, through our website, mobile app, or third-party delivery platforms. By placing an order with us, you agree to the terms outlined in this policy.

To be eligible for a refund, your request must meet the following conditions:

• Timeframe: Refund requests must be made within 24 hours of purchase for in-store orders, or within 2 hours of delivery for online/delivery orders
• Proof of Purchase: Valid receipt, order confirmation, or transaction ID must be provided
• Valid Reason: Refund request must be due to food quality issues, incorrect order, missing items, or service problems
• Food Safety: For food quality issues, items should not have been fully consumed (minimum 75% of item must remain)
• Original Condition: Merchandise or gift cards must be in original, unused condition
• Order Status: For pre-orders or catering, cancellation must be made at least 4 hours before scheduled pickup/delivery time

The following items and services are generally not eligible for refunds:

• Fully Consumed Food: Items that have been completely or mostly consumed (less than 25% remaining)
• Special Orders: Customized items made to specific customer requirements
• Promotional Items: Free items received as part of promotions or loyalty rewards
• Late Cancellations: Catering orders cancelled less than 4 hours before scheduled time
• Third-Party Fees: Delivery fees, service charges, or tips paid to third-party platforms
• Gift Card Purchases: Digital gift cards (unless required by law)
• Change of Mind: Items refused due to preference changes after ordering
• Expired Promotions: Orders placed using expired coupons or promotional codes

Please note that local laws may override some of these restrictions. We will comply with all applicable consumer protection regulations in your jurisdiction.

Follow these steps to request a refund:

1. Contact Us Immediately

   Call our customer service at +1 206-283-3313 or visit the location where you made your purchase. For online orders, you can also email [email protected]

2. Provide Order Details

   Have your receipt, order number, or transaction details ready. Include your contact information and describe the issue clearly

3. Explain the Issue

   Describe what was wrong with your order or why you are requesting a refund. Be specific about quality issues or service problems

4. Submit Evidence

   If applicable, provide photos of food quality issues or incorrect items. This helps us improve our service and process your request faster

5. Manager Review

   A manager will review your request and may ask additional questions. Most refund decisions are made within 24 hours

6. Refund Approval

   Once approved, you will receive confirmation and details about how and when your refund will be processed

Approved refunds will be processed using the following methods and timeframes:

Payment Method Returns:

• Credit/Debit Cards: 3-5 business days to appear on your statement
• Cash Purchases: Immediate cash refund at the store location
• Digital Wallets: 2-3 business days (Apple Pay, Google Pay, etc.)
• Gift Cards: Store credit issued to original or new gift card
• Third-Party Payments: 5-7 business days via original payment platform

Processing Times:

• In-Store Refunds: Immediate for cash; 24-48 hours for card processing
• Online Order Refunds: 2-5 business days depending on payment method
• Catering Refunds: 3-7 business days due to advance booking processing
• Delivery Order Refunds: 2-5 business days, may require third-party platform processing

In many cases, we may offer exchanges instead of refunds, which can often be processed more quickly:

When Exchanges Are Available:

• Incorrect Orders: Wrong items can be exchanged for correct items immediately
• Food Quality Issues: Replacement items of equal or lesser value
• Temperature Issues: Cold food reheated or fresh items prepared
• Missing Items: Items provided at next visit or delivered separately
• Merchandise: Defective items exchanged for identical products

Exchange Process:

• Contact us using the same process as refund requests
• Exchanges can often be processed immediately in-store
• For delivery orders, replacement items can be prepared for pickup
• No additional charges apply for exchanges of equal value
• Upgrades may require payment of price difference

We encourage exchanges when possible as they allow us to provide you with the correct product immediately while helping us maintain efficient service for all customers.

We take special care with orders that arrive damaged or contain defective items:

Immediate Actions:

• Don't Consume: Do not eat food that appears spoiled, contaminated, or unsafe
• Document Issue: Take photos of damaged items and packaging
• Contact Us: Call +1 206-283-3313 immediately for food safety issues
• Preserve Evidence: Keep items in original condition for inspection if required

Our Response:

• Priority Handling: Damaged/defective items receive immediate attention
• Full Refund: Complete refund plus replacement or credit for future order
• Investigation: We investigate the cause to prevent future occurrences
• Health Department: Food safety issues are reported to appropriate authorities
• Follow-Up: Manager will contact you to ensure satisfaction

We may request that damaged items be returned to help us identify quality control issues and improve our processes.

Last Updated: January 2026

This Refund Policy is subject to change. Any updates will be posted on our website and take effect immediately. Continued use of our services constitutes acceptance of any policy changes.